News

January 20, 2021

Version 9.0.20 is now available for download

The lates AIRS upgrade is now available for download on the Netsmart Support Site. This version is 9.0.20.

It is recommended that ALL agencies using AIRS run the most recent version of the software. 

v9.0.20 Data Collection Forms are now available on the forms page of this website.
These include all the updates found in this upgrade!

Included in this upgrade are improvements, fixes, and changes including the following items:

RSR CLIENT Detail Report

New Question--Question 76: Client new to provider this reporting period?

This question is found on the report right after Question 2: (Vital Enrollment Status)
When client’s intake date is within the RSR reporting period, Yes will be automatically reported.
When client’s intake date is not within the RSR reporting period, No will be automatically reported.

New Question--Question 77: If client is not new, received at least 1 RSR service
in the prior year?

This question is only required and reported for a client when the answer to Question 76 = NO.
There is no data entry required for this question. It is automatically answered based on the client’s data, found in AIRS, for the previous reporting period.

CJI HIV Treatment Outcome (new)

The Prevention Division’s Criminal Justice Initiative (CJ) program will record treatment outcomes for incarcerated HIV positive clients released into the community.  The Programs (and their associated questions) are separated into ‘In-facility’ for clients who are still incarcerated and ‘Re-entry’ for those who are back in society. Some of the answers to the ‘In-facility’ questions will create an Encounter/Service.

Data Cleanup Report
The filtering for this report has been updated. The report will now only include clients who have at least one service in the past year from the current date.
   
To obtain this upgrade:

Log into Netsmart Technologies' Customer Support:  https://airs.freshdesk.com -- A login and password is required.  If you do not know your login, please email: AIRS Support

From the Solutions Menu -> AIRS Knowledge Base ->AIRS Release Packages

Locate/download the following files:

AIRSvu9_0_20.zip
(This is the version upgrade file.)


AIRS v9.0.20 Upgrade Instructions (UpgInstruct9020.pdf)
(This document will detail the steps necessary to upgrade to version 9.0.20.) 

Release Notes to AIRS v9.0.20 upgrade package (Release Notes_v9020.pdf)
(Contains V9.0.20 Release Notes complete with detailed descriptions of additions, changes, and corrections)

Please print/read the upgrade instructions. (UpgInstruct9020.pdf)
This document will provide you step by step instructions to successfully install this upgrade.  


We ask that you send the upgrade confirmation to Netsmart Technologies to let us know that you have successfully upgraded your system.  Confirmations printed to PDF can be sent in as support tickets to http://airs.freshdesk.com. We keep a log and forward this to the AIDS Institute so everyone knows where each agency is in terms of the version.   

If you have questions, require additional information, or need to report an issue, please contact us at:

Netsmart Technologies  AIRS Support 

Internet: https://airs.freshdesk.com (Login & Password Required) 

Email: airssupport@defran.com  

Phone: (212) 727-8342 Option #1

 

September 24, 2020

Survey for Ryan White Funded Service Providers

HRSA is asking agencies funded by Ryan White to complete a survey about their data management processes and technical assistance needs. Please click HERE to read the full announcement with links to the online survey.

 

September 23, 2020

Patch to v9.0.9 is Now Available for Download

For agencies currently running AIRS v9.0.9, a patch has been released to v9.0.11.
This patch is now available from the Netsmart Support Tracker.  http://airs.freshdesk.com

1) Log into Netsmart Technologies' Customer Support:  https://airs.freshdesk.com -- A login and password will be required.  If you do not know your login, please contact: AIRS Support, airssupport@defran.com.

2)  From the Solutions Menu -> AIRS Knowledge Base ->AIRS Release Packages

Items included in this patch:

Drug Regimen History
The ARV medication Rukobia has been added.

Risk History
• Multiple previously entered client Risk History records with the same date (from Risk History, CTR, and/or HCV) have been merged into 1 record.
• Corrected the issue where an existing risk record did not bring in the existing risk information when entering CTR and/or HCV on the same date.  Now, the existing risk information will be carried over when CTR or HCV Rapid Testing is entered with same date as the Risk record.
• If ALL the “Sex with gender in the last 6 months” questions are ‘NO’, then the ‘Had sex in order to get something you needed such as money, drugs, food, or housing?’ question will now be auto-loaded with ‘NO’ and made inactive to the user.

Hepatitus--HCV Treatment Status - CJI Initiative
The following "No Reason" option has been added to the question "Linked to CBO"?:
--No Provider in Region

Encounters and Services
The following services were added to Service Category (00027) Harm Reduction:
• Encounter (319) Harm Reduction Medical Care:
--(157) Determination of Client Needs
--(635) Physical Examination
--(707) Referral Management
--(708) Referral Verification and Follow-up
--(1080) Token/MetroCard/Bus Fare
--(1098) Screening for STI other than HIV or Syph-Urine
--(1260) Appointment Reminder
--(1295) Linkage to Primary Care
--(1316) Attempt to contact client

Counseling Testing and Referral (CTR)
• A Print Button option for each CTR module has been added.
• Programming has been completed to ensure all validations are firing properly.
• It was reported that when deleting a CTR _Part A an error was received. This has been resolved.
Session Encounters
The following encounter and service combination is available in Service Category (00019) Community Level Interventions:
• Encounter (3) Access To/Disposal of Sterile Injection Equipment
--(1078) Syringes Distributed (ESAP)

The following additions have been made to Materials:
• (245) COVID-19 Education
• (246) ESAP Vouchers Redeemed
• Service (245) ESAP Vouchers has been renamed ESAP Vouchers Provided

Detailed information on the contents of this patch are found in the AIRS Patch to v9.0.11 Installation Instructions AIRS9059PATCH-Instructions.PDF.

 

September 4, 2020

New 'HIV/AIDS Epidemiology Extract' Upload Process Starts Today

As of 9/4/20, you must use the HIV/AIDS Provider Portal, found within the Health Commerce System (HCS), to upload the HIV/AIDS Epidemiology Extract (EPI Extract) to the AIDS Institute. If you navigate to the old location, you will not be able to upload the extract since the [Submit] button has been removed. There will, however, be information along with the guidance document linked HERE for the steps to follow to the ‘Portal’.

 

August 6th, 2020

New 'HIV/AIDS Epidemiology Extract' Upload Process

The upload process for the HIV/AIDS Epidemiology Extract (EPI Extract) has changed.  Though the extract must still be uploaded through the Health Commerce System (HCS), it is now part of the HIV/AIDS Provider Portal.  The guidance document linked HERE will outline the steps you must follow to access the HIV/AIDS Provider Portal application in HCS.  During the month of August, both the old EPI Extract submission process and the new submission process will function simultaneously to allow for a transition period.  However, you are encouraged to use the new process on your next submission.  It is anticipated that the old submission process will be disabled starting 9/1/20. 

Please note that the process for submitting the AIDS Institute Monthly Report Extract and the Ryan White Annual Service Report will not change.  All extract submissions are still made through the HCS.  Please contact your Contract Manager if you have any questions.

 

June 15, 2020

Optimizing Data Collection for Ryan White Funded Organizations

HRSA's Ryan White HIV/AIDS Program is offering a FREE webinar on how to improve data collection and reporting for the RSR (Ryan White Services Report).The webinar will take place on June 22nd at 2 PM. To register click HERE.

Participants of this free webinar will:
• Understand what RSR data look like and how they are used by HRSA HIV/AIDS Bureau (HAB)
• Learn how to deal with common data challenges and use best practices for Ryan White data management
• Be connected to important resources on TargetHIV for RWHAP providers on data quality and management processes

 

June 10, 2020

AIRS version 9.0.9 Released!

On behalf of the New York State Department of Health, AIDS Institute, Netsmart Technologies is announcing the AIRS Upgrade to Version 9.0.9 is now available for download on the Netsmart AIRS Customer Support Website. https://airs.freshdesk.com.

Please contact your Information Technology Personnel ASAP, if necessary, to apply this upgrade!

It is recommended that ALL agencies using AIRS run the most recent version of the software.

v9.0.9 Data Collection Forms are available on the forms page.

Included in this upgrade are improvements, fixes, and changes including the following items:

REFERRAL TRACKING
The following referral services have been added to Referral Category (100) Medical/Health:
--(300) COVID-19 Diagnostic Testing
--(310) COVID-19 Antibody Testing

RISK HISTORY
The 12-month update frequency requirement for verification has been updated to every six months.
CDC Risk Roll-ups have been incorporated into the Risk History. When risk data is entered and saved, the CDC Risk Category will be displayed at the top of the Risk History screen.

HCV TREATMENT STATUS
The following question has been added to the HCV Care and Treatment, Innovative Models of Care, and Other Initiatives:
--Did the patient attend their HCV medical appointment?

SESSION-BASED ENCOUNTERS
The following updates have been made to Demographics of Participants -Gender:
--Male has been updated to Man/Boy
--Female has been updated to Woman/Girl
--Transgender: Female Id as Male to Transgender Man/Boy
--Transgender: Male Id as Female to Transgender Woman/Girl
The following categories have been added to Demographics of Participants -Gender:
--Non-Binary Person
--Gender Non-Conforming person
--Not sure/Questioning
--Gender Not Listed
--Chose not to respond

If you have questions, require additional information, or need to report an issue, please contact us at:
Netsmart Technologies AIRS Support
Internet: https://airs.freshdesk.com
(Login & Password Required)
Email: airssupport@defran.com
Phone: (212) 727-8342 Option #1

 

April 13, 2020

AIDS Institute COVID-19 FAQ for Contract, Programs, Fiscal, and Data issues

The AIDS Institute (AI) recognizes that the COVID-19 emergency is having a significant impact on clients, the community, and the agencies who serve them. The AI has received many questions related to the COVID-19 emergency and AIDS Institute contracts, including program, fiscal, and data issues. A Frequently Asked Questions (FAQ) document has been created and was distributed to all AI funded providers. Please reach out to your contract manager if you have any questions.  If you are not able to reach your contract manager, you may send an email to AICOVID19@health.ny.gov.

 

March 11, 2020

New Patch for AIRS

For agencies currently running AIRS v9.0.4, a patch has been released to v9.0.5.

Items included in this patch:
AGENCY INTAKE- Agencies reported an error message was received when editing the Agency Intake. This has been resolved.
DRUG REGIMEN HISTORY- Agencies reported an error message when editing an existing ARV Drug Regimen Record. This has been resolved.
LEGAL SERVICES- Agencies reported problems selecting programs and entering services. This was resolved.
HIV/AIDS EPIDEMIOLOGY EXTRACT- Agencies with specific data conditions reported an error when generating the extract. This was resolved.
RSR/ RYAN WHITE SERVICES REPORT/EXTRACT- It was reported that the extract is reporting Q2 (Enrollment Status) as NULL (missing) instead of Code 7 when client is closed with the reason of 'Unknown/Lost to Follow-up.' This has been resolved.

Detailed information on the contents of this patch are found in the AIRS Patch to v9.0.5 Installation Instructions (AIRS905PATCH-Instructions.PDF).

It is recommended that all agencies using AIRS apply this patch ASAP!

This patch is now available from the Netsmart Support Tracker. http://airs.freshdesk.com


March 10, 2020

Suspension of AIRS Training Classes

The AIDS Institute understands that due to the concerns surrounding Novel Coronavirus (COVID-19), many may be concerned about the status of upcoming public meetings relating to participation and travel for both staff and community members. To address these concerns, we will not be scheduling any AIRS in-person training classes in the month of March, 2020. We will begin offering in-person training classes as soon as these precautionary measures are no longer needed. We will have more information as we approach the end of the month. Thank you for your understanding.

 

February 25, 2020

AIRS version 9.0.4 Released!

At last! This has been a long time coming but AIRS v9.0.4 upgrade is finally available for download. See details below.

On behalf of the New York State Department of Health, AIDS Institute, Netsmart Technologies is announcing the AIRS Upgrade to Version 9.0.4 is now available for download on the Netsmart Customer Support Website.

Important Note! Ryan White Funded Agencies must apply this upgrade for the 2019 Ryan White Services Report (RSR)!

If necessary, please contact your Information Technology Personnel to apply this upgrade ASAP!
It is recommended that ALL agencies using AIRS run the most recent version of the software. 
v9.0.4 Data Collection Forms are also available on the forms page!


Included in this upgrade are improvements, fixes, and changes including the following items:   

Installation Instructions:  
-------------------------- 
1) Log into Netsmart Technologies' Customer Support:  https://airs.freshdesk.com -- A login and password is required.  If you do not know your login, please contact: AIRS Support, airssupport@defran.com

2) From the Solutions Menu -> AIRS Knowledge Base ->AIRS Release Packages 

3) Locate/download the following files:

(This is the version upgrade file.)

(This document will detail the steps necessary to upgrade to version 9.0.4.) 

(Contains V9.0 Release Notes complete with detailed descriptions of additions, changes, and corrections)
 
Please print/read the upgrade instructions. (Upginstruct90.pdf)
This document will provide you step by step instructions to successfully install this upgrade.  
 
We ask that you send the upgrade confirmation to Netsmart Technologies to let us know that you have successfully upgraded your system.  Confirmations printed to PDF can be sent in as support tickets to http://airs.freshdesk.com. We keep a log and forward this to the AIDS Institute so everyone knows where each agency is in terms of the version.   

If you have questions, require additional information, or need to report an issue, please contact us at:
Netsmart Technologies  AIRS Support 
Internet: https://airs.freshdesk.com 
   (Login & Password Required) 
Email: airssupport@defran.com  
Phone: (212) 727-8342 Option #1

 

 

August 12, 2019

New Patch to AIRS Released!

For agencies currently running AIRS v8.9.888, v8.9.889, or v8.9.890, a new patch has been released to v8.9.891. This is the third patch for v8.9.888.

This patch is now available from the Netsmart Support Tracker. http://airs.freshdesk.com

All updates and modifications included in the first two patches (to v8.9.889 & v8.9.890) are included in this patch as well as:

Detailed information on the contents of this patch are found in the installation Instructions.

It is recommended that all agencies using AIRS apply this patch!

Installation Instructions:
--------------------------
1) Log into Netsmart Technologies' Customer Support: https://airs.freshdesk.com -- A login and password will be required. If you do not know your login, please contact: AIRS Support, airssupport@defran.com.

2) From the Solutions Menu -> AIRS Knowledge Base ->AIRS Release Packages

For those agencies currently on AIRS v8.9.888, v8.9.889 or v8.9.890:
Apply the patch!
Please download AIRSv89888P3.zip, dated 08/12/2019.

Make sure to read and follow the patch application instructions which are also available for download. (AIRS89888PATCH3-Instructions.PDF).

For those agencies currently on all other versions of AIRS
First apply the full version upgrade to v8.9.888 before applying the patch!

Please download AIRSvu8_9_888.zip, dated 12/26/2019.
Make sure to read and follow the upgrade installation instructions which are also available for download. UpgInstruct89-888.pdf

If you have questions, require additional information, or need to report an issue, please contact:
Netsmart AIRS Support
Internet: http://airs.freshdesk.com
(Login & Password Required)
Need a login?
Email: airssupport@defran.com
Phone: (212) 727-8342 Option #3


May 6, 2019

HRSA Webinar on Changes for 2019 RSR

HAB’s Division of Policy and Data’s Data Management and Analysis Branch will be presenting an overview of the changes to the 2019 Ryan White HIV/AIDS Program Services Report (RWHAP) for RWHAP recipients, subrecipients and HAB staff on Wednesday, May 8 from 2 – 3 pm. Click HERE to join the webinar. No registration necessary. You may also access the webinar link via the TargeHIV website.

The changes include revisions to the current Client, Recipient and Provider data collection instruments and changes to the services reported in the Client Report. These modifications largely reflect HRSA HAB’s efforts to reduce data reporting burden on recipients and subrecipients; improve the quality of all data collected and reported; ensure HRSA HAB can measure the investment and impact of all RWHAP-related expenditures at state and local levels; and align the data collection and reporting efforts with recently released Policy Clarification Notices (PCNs).

A fact sheet that summarizes the variable changes, describes eligible services reporting, and provides a timeline for the rollout and implementation of the changes to your data collection and reporting systems is now available on TargetHIV.

Please send any questions to Anthony Jordan (ajordan1@hrsa.gov).

2019 RSR Reporting Changes Fact Sheet

 

March 27, 2019

New Upgrade for ERA Is Now Available

A new version of the External Reporting Application (ERA) for AIRS is now available from the Netsmart Support Site (login required).

This new upgrade (version 1.0.8.5) contains new reports and minor changes:

Reports
Counseling and Testing Details Report
There have been minor changes to multiple reports that are mostly cosmetic in nature.
Changes
Reports that filter on program now have an option to only show active programs via a check box at the top of the filter screen.
Reports will no longer display the agency name as a combination of both agency name fields in the agency information screen.
As always, if your agency already have ERA installed, you should download only the ERA Upgrade File, but if your agency have yet to install ERA, make sure you download only the ERA Install File.

To upgrade or install a new version of ERA:
Download the zipped file from the Netsmart Support Site.
Unzip the file to a local drive.
Copy the viewer and viewer.exe folders.
Paste those two files into the AIRS main directory.
Login to ERA using your AIRS credentials.

If you have any questions about any aspect of the ERA, please call William McCart at 518-473-8393 or email him at ERA@health.ny.gov.

 

February 4, 2019

HRSA Webinar on How to Complete the RSR Provider Report

Register today for HRSA's upcoming webcast, "Completing the RSR Provider Report" on Wednesday, February 6, 2019 - 2:00pm to 3:00pm EST. Click HERE to register.

This webinar will feature step-by-step instructions on how to complete the 2018 RSR Provider Report, including uploading client-level data, modifying service delivery sites, and addressing alerts and warnings in the RSR web system.

 

January 17, 2019

Patch to v8.9.889 Has Been Released for Agencies Currently Running AIRS v8.9.888

Updates and corrections were needed for the AIRS V8.9.888 Upgrade released December 26, 2018.
To address these items, Netsmart Technologies has created an AIRS Patch for v8.9.888 which will update AIRS to v8.9.889.

This patch is now available from the Netsmart Support Site.

Detailed information on the contents of this patch are found in the AIRS Patch Instructions 8.9.889.

The AIDS Institute suggests all agencies run this optional patch for the additions of Missing ‘Sex at Birth’ and ‘Sexual Orientation' to the Data Cleanup Report.

Other Considerations:

Installation Instructions:
--------------------------
1) Log into Netsmart Technologies' Customer Support Site.

If you do not know your login, please contact: AIRS Support at airssupport@defran.com.

2) From the Solutions Menu -> AIRS Knowledge Base ->AIRS Release Packages

For those agencies currently on AIRS v8.9.888:
Apply the patch!
Please download AIRSv89888P1.zip, dated 01/16/2019.
Make sure to read and follow the patch application instructions which are also available for download. (AIRS89888PATCH1-Instructions.PDF).

For those agencies currently on all other versions of AIRS:
First apply the full version upgrade to v8.9.888 before applying the patch!

Please download AIRSvu8_9_888.zip, dated 12/26/2019.
Make sure to read and follow the upgrade installation instructions which are also available for download.

If you have questions, require additional information, or need to report an issue, please contact:
Netsmart AIRS Support